Northvale Lifetime Guarantee & Warranty
Our Promise to You
We want you to feel confident and secure in your purchase from Northvale. That is why every pair of glasses is backed by our Northvale Lifetime Replacement Guarantee.
We stand behind what we sell. If something happens to your glasses, we will take care of it. Simple, fair, and easy.
100% Satisfaction Guarantee
If you are not completely satisfied with your glasses, you may return them within 14 days of delivery for a full refund or exchange.
No stress. No pressure.
Lifetime Replacement Guarantee
Because life happens, we offer lifetime replacement on all glasses.
If your glasses are damaged, bent, or broken, we will replace them with a brand new pair of the same style.
As a small business, each replacement request incurs a 14 dollar processing and handling fee to cover logistics and shipping costs.
With every approved replacement, you will also receive 10 dollars in store credit to use on a future order.
Lost or Misplaced Glasses
If you lose your glasses, you are still covered.
We offer a large discount on a replacement pair with no questions asked. Just reach out and we will help you get a new pair at a heavily reduced price.
How to Start a Warranty Exchange
To start your warranty exchange, simply email us at:
Please include your order number and a photo of your glasses if they are damaged. Our support team will walk you through the next steps.
Shipping and Processing
Replacement orders are typically processed and shipped within two to seven business days once your request has been approved.
Store credit is issued after the replacement request is approved.
Notes and Conditions
Store credits do not expire and can be used on any future purchase.
Lost item replacement discounts may vary depending on product availability.
This warranty applies only to purchases made through northvaleshop.com.
Need Help
If you have any questions about your warranty or replacement, email us at info@northvaleshop.com and our support team will be happy to assist you.